Return Policy

Last Updated:

Our Commitment to Your Satisfaction

At Vorlixenlyxaken, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations, and we are committed to making the return process as simple and straightforward as possible. This Return Policy outlines the terms and conditions for returning products purchased from our website.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to this Return Policy.

Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the conditions outlined in this policy. The return window begins on the date you receive your order, as confirmed by the shipping carrier's delivery record.

Returns initiated after the 30-day window will not be accepted unless there are exceptional circumstances, which will be evaluated on a case-by-case basis. We recommend inspecting your items promptly upon receipt to ensure you have adequate time to initiate a return if needed.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Condition Requirements

Items must be unworn, unwashed, and in their original condition
All original tags must be attached and intact
Items must be free from any signs of wear, alterations, or damage
Items must be returned in their original packaging when applicable
All accessories, documentation, and components must be included
Items must not have been altered or customized in any way

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or other reasons:

Undergarments and intimate apparel
Swimwear (unless hygiene liner is intact)
Earrings and pierced jewelry
Items marked as final sale or clearance
Gift cards and digital products
Personalized or custom-made items
Items that have been worn, washed, or altered
Items without original tags or packaging
Items damaged due to misuse or neglect

How to Initiate a Return

Follow these steps to initiate a return:

Step 1: Contact Us

Contact our customer service team to request a return authorization. You can reach us by:

Email: online@vorlixenlyxaken.world
Phone: +1 (213) 625-5900
Contact form on our website

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide you with a Return Authorization Number (RAN) if your return is approved.

Step 2: Prepare Your Package

Once you receive your Return Authorization Number:

Carefully package the item(s) in their original packaging if possible
Include all original tags, accessories, and documentation
Print and include the return authorization form provided by our team
Clearly write the RAN on the outside of the package
Use a sturdy box and adequate padding to prevent damage during transit

Step 3: Ship Your Return

Ship your return package to the address provided in your return authorization email. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Return shipping address will be provided upon approval of your return request. Do not send returns without first obtaining a Return Authorization Number, as unauthorized returns may not be processed.

Step 4: Tracking and Confirmation

Keep your shipping receipt and tracking number for your records. Once we receive your return, we will send you an email confirmation. Please allow 5-7 business days after we receive your return for processing.

Refund Process

Inspection and Approval

Upon receiving your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. If your return is approved, we will process your refund according to the following guidelines:

Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your payment method:

Credit card refunds typically appear within 5-10 business days
Debit card refunds may take 7-14 business days
PayPal refunds are usually processed within 3-5 business days
Other payment methods will be refunded according to the processor's timeline

Refund Amount

Your refund will include:

The purchase price of the returned item(s)
Original shipping costs if the return is due to our error or a defective product

Your refund will not include:

Return shipping costs (unless the return is due to our error)
Original shipping costs for standard returns
Any gift wrapping or special service fees

Partial Refunds

In some cases, partial refunds may be granted for:

Items returned without original packaging
Items with missing tags (if otherwise in new condition)
Items showing minimal signs of use that were not disclosed
Items returned after the 30-day window in exceptional circumstances

The amount of the partial refund will be determined based on the condition of the item and will be communicated to you before processing.

Rejected Returns

If your return does not meet our eligibility criteria, we will notify you and offer the following options:

Have the item(s) shipped back to you at your expense
Donate the item(s) to charity
Dispose of the item(s)

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item. This ensures you receive your preferred item as quickly as possible.

If you need assistance with sizing or product selection, our customer service team is happy to help before you place your new order.

Defective or Damaged Items

We take great care in packaging and shipping our products, but occasionally items may arrive damaged or defective. If you receive a defective or damaged item:

Reporting Damage

Your order number
Photos of the damaged or defective item
Photos of the packaging if applicable
A detailed description of the issue

Resolution Options

For defective or damaged items, we will offer one of the following solutions:

Full refund including original shipping costs
Replacement item shipped at no additional cost
Partial refund if you wish to keep the item

We will provide a prepaid return label for defective or damaged items, so you will not incur any return shipping costs.

Wrong Item Received

If you receive an incorrect item due to our error:

Contact us immediately with your order number and photos of the item received
We will arrange for the correct item to be shipped to you at no additional cost
We will provide a prepaid return label for the incorrect item
You will not be charged for return shipping or any additional fees

Return Shipping

Customer Responsibility

For standard returns (non-defective, non-damaged items), you are responsible for:

Return shipping costs
Ensuring items are properly packaged
Obtaining tracking information
Purchasing shipping insurance for valuable items

We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost or damaged in transit.

Our Responsibility

We will cover return shipping costs when:

The item is defective or damaged
We shipped the wrong item
The item does not match the description on our website
There was an error in your order fulfillment

International Returns

For international orders, the return process follows the same guidelines with these additional considerations:

You are responsible for all return shipping costs and customs fees
Items must be returned within 30 days of delivery
Refunds will be issued in the original currency of purchase
International returns may take longer to process due to customs clearance
We recommend using a trackable international shipping method

Please note that we cannot refund any customs duties, taxes, or fees paid on the original shipment or return shipment.

Sale and Clearance Items

Items purchased during sales or marked as clearance may have different return policies:

Items marked as "Final Sale" cannot be returned or exchanged
Clearance items may be eligible for store credit only
Sale items follow the standard return policy unless otherwise noted
Promotional items may have specific return restrictions

Please check the product page for specific return information before purchasing sale or clearance items.

Gift Returns

Items purchased as gifts can be returned following these guidelines:

The recipient can return the item within the standard 30-day window
A gift receipt or order number is required
Refunds for gift returns will be issued as store credit
The original purchaser can request a refund to the original payment method

If you received an item as a gift and wish to return it, please contact us with the gift receipt or order information.

Store Credit

In some cases, we may offer store credit as an alternative to a refund:

Store credit can be used for future purchases on our website
Store credit does not expire
Store credit is non-transferable
Store credit cannot be redeemed for cash

Restocking Fees

We do not charge restocking fees for standard returns that meet our eligibility criteria. However, restocking fees may apply in the following situations:

Returns of large or bulky items
Returns of special order items
Returns that do not meet our condition requirements but are accepted at our discretion

If a restocking fee applies to your return, we will notify you before processing the refund.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery confirmation by the carrier. If your package shows as delivered but you did not receive it:

Check with neighbors or household members
Look for a delivery notice from the carrier
Contact the shipping carrier to file a claim
Contact us for assistance with the carrier claim process

We recommend selecting signature confirmation for valuable orders to prevent delivery issues.

Fraudulent Returns

We reserve the right to refuse returns or issue refunds if we suspect fraudulent activity, including but not limited to:

Excessive returns or return abuse
Returning items that were not purchased from us
Returning worn, damaged, or altered items
Providing false information about the condition of items

Accounts associated with fraudulent returns may be suspended or terminated.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after changes are posted constitutes acceptance of the modified policy.

We encourage you to review this policy periodically to stay informed about our return procedures.

Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us:

Vorlixenlyxaken
2801 E 46th St, Vernon, CA 90058, USA
Phone: +1 (213) 625-5900
Email: online@vorlixenlyxaken.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM. We strive to respond to all inquiries within 24 hours.

Additional Information

Environmental Responsibility

We encourage customers to consider the environmental impact of returns. Before initiating a return, please ensure the item truly does not meet your needs. We are committed to reducing waste and minimizing our environmental footprint.

Quality Assurance

All returned items are inspected and, when possible, restocked for resale. Items that cannot be resold are donated to charitable organizations or recycled responsibly.

Customer Feedback

We value your feedback about our products and services. When initiating a return, please let us know why the item did not meet your expectations. Your input helps us improve our offerings and better serve our customers.